dbd22 Privacy Policy

About This Privacy Policy

dbd22 (referred to hereinafter as "we", "us", or "the platform") is a trusted online gaming and live casino platform in Bangladesh. We take the protection of our users' privacy very seriously and act responsibly in this regard.

This privacy policy describes what types of personal information we collect when you use the dbd22 website and services, for what purposes that information is used, how it is stored, and what rights you have over your information. This policy applies to all users — whether registered members or not.

By using the dbd22 platform, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform. Contact us for any questions or concerns.

What Information We Collect

To provide services on the dbd22 platform, we may collect the following types of personal information:

1.1 Registration and Identity Information

• Full name and date of birth
• Email address
• Mobile number
• National ID or passport number (when identity verification is required)
• Residential address

1.2 Financial Transaction Information

• bKash, Nagad, Rocket, Upay, or bank account details (only the parts necessary for transactions)
• Deposit and withdrawal history
• Balance and bonus information

1.3 Technical Information

• IP address and device type
• Browser type and version
• Access time and date
• Cookie and session data
• Click patterns and page view information

1.4 Communication Information

• Content of live chat messages
• Communications sent by email
• Description of complaints or issues

Methods of Data Collection

We collect your information in the following ways:

• Direct collection: Information you provide yourself when you register, update your account, or contact us.
• Automatic collection: Through cookies, web beacons, and similar technologies while you browse our website.
• From third parties: Relevant information from payment processors and fraud prevention service providers.
• From transactions: Information naturally generated during deposit and withdrawal processes.

We never store your full payment card number or mobile banking PIN. All financial information is transmitted securely via SSL encryption.

Purpose of Data Use

dbd22 uses your personal information for the following legitimate purposes:

• Account management: Creating, verifying, and maintaining your account.
• Service delivery: Running gaming, betting, and live casino services smoothly.
• Financial transaction processing: Deposits, withdrawals, and bonus distribution.
• Identity verification: Fraud prevention and fulfilling KYC (Know Your Customer) requirements.
• Customer support: Resolving your questions and complaints.
• Security: Detecting and preventing suspicious activity.
• Responsible gaming: Identifying and assisting with gambling problems when needed.
• Communications: Informing you about important updates, promotions, and service changes.
• Platform improvement: Analyzing and enhancing the user experience.

Data Storage and Security

The security of your personal information is our highest priority. We follow industry-standard security practices:

4.1 Encryption and Technical Security

• All data transfers are secured using SSL/TLS encryption technology.
• Stored data is protected with strong encryption.
• Regular security reviews and vulnerability assessments are conducted.
• Firewalls and access control systems are in place.

4.2 Data Retention Period

We retain your information for as long as it is necessary to provide services or to meet legal obligations. Even after account closure, certain information may be retained for a defined period for security and legal requirements.

4.3 Response to a Data Breach

If a data security breach occurs, we will take prompt action and notify affected users within a reasonable timeframe.

Data Disclosure and Sharing

dbd22 does not sell your personal information to third parties. However, we may disclose information in the following limited circumstances:

• Service provider partners: Trusted third parties that assist with payment processing, technology infrastructure, and customer support — they will only receive the information necessary for their specific role.
• Legal obligations: To comply with court orders, valid requests from law enforcement agencies, or lawful legal processes.
• Fraud prevention: Specific information for anti-money laundering (AML) and fraud detection purposes.
• Emergency situations: When strictly necessary to protect the safety of a user or the general public.
• Business transfers: In the event of a company merger or acquisition, where the new owner will comply with the same privacy policy.

Outside of the above cases, we will not share any of your personal information with third parties without your prior consent.

Cookie Policy

Cookies and similar technologies are used on the dbd22 website. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Required for the platform's core functionality — maintaining login sessions and ensuring security.
• Functional cookies: For remembering your preferences and settings.
• Analytics cookies: For reviewing website usage and improving services.

6.2 Cookie Control

You can control or reject cookies by changing your browser settings. Please note that rejecting certain cookies may cause some features of the platform to not work properly.

Marketing Communications

Subject to your consent, we may contact you about promotional offers, bonuses, and updates.

• You can stop receiving marketing messages at any time.
• You can opt out through your account settings or by contacting our support team.
• Even if you stop marketing communications, important service-related messages (transaction confirmations, security alerts) will continue to be sent.

Protection of Minors

dbd22 is an adult gaming platform. This platform is for users aged 21 and above only.

We do not intentionally collect any information from persons under 21. If a minor has registered and this comes to our attention, we will immediately close their account and delete the collected information.

If you believe a minor is using our platform, please contact us.

Third-Party Links and Services

Our platform does not provide links to third-party websites. However, when using certain third-party services (such as payment gateways), you may enter their own environment.

In that case, the relevant third party's own privacy policy will apply. dbd22 is not responsible for the data collection or management practices of that third party. Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies which they manage independently.

International Data Transfer

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that appropriate security measures are followed for the transfer and storage of data and that your information remains secure.

For international data transfers, we maintain the same standards of protection described in this privacy policy.

Policy Changes

dbd22 reserves the right to amend or update this privacy policy at any time. For important changes, we will:

• Post a notice on the platform.
• Notify you at your registered email address.
• Clearly state the date on which the new policy takes effect.

If you continue using the platform after any changes, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

Responsible Gaming & Information

dbd22 is committed to responsible gaming. By analysing information about your gaming patterns, we can identify problematic gaming behaviour and provide the necessary support.

Information collected for this purpose will be used solely for your wellbeing — never for third-party marketing. To learn more about responsible gaming, visit our Responsible Gaming page.